Your privacy is our priority. This document transparently explains how hokki99 collects, uses, stores and protects the personal information of every user in Malaysia.
Six core data protection principles we apply to keep your personal information safe with hokki99.
All data transmitted between your device and hokki99's servers is protected by 256-bit SSL encryption — the same standard used by Malaysian banking institutions.
Hokki99 has never and will never sell, rent or trade users' personal data to any third party for marketing purposes or commercial gain.
All data management practices at hokki99 are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
User data is stored in data centres equipped with high-grade physical and cybersecurity controls. Access to user data is strictly limited to authorised personnel only.
Hokki99 users have full control over their personal data. You may request access, correction or deletion of your data through customer support at any time.
Hokki99 uses cookies solely to improve the user experience and ensure session security. You can manage your cookie preferences through your browser settings at any time.
This Privacy Policy transparently explains how hokki99 ("Platform", "We") collects, uses, discloses, and protects your personal information when you use the website, mobile app, and all services provided by hokki99.
Hokki99 is committed to protecting every user's privacy in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We take our responsibilities as a data controller seriously and continually strive to ensure your information is handled in a fair, transparent and secure manner.
By using the hokki99 platform, you consent to the processing of your personal data as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us for further inquiries.
Our Commitment: hokki99 will never sell users' personal data. Your information is used only for the purposes stated in this policy and nothing beyond that.
Hokki99 collects the information necessary to provide quality and secure services. The following are the categories of data we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, IC number | Registration, KYC |
| Contact Information | Email, phone number, address | Registration, account profile |
| Financial Information | Bank account number, transaction records | Deposits, withdrawals |
| Technical Data | IP address, browser type, device | Automated access logs |
| Activity Data | Game records, betting history | Platform usage |
| Communication Data | Support chat records | Live chat, support email |
We only collect data that is strictly necessary for the stated purposes. hokki99 does not collect sensitive information such as biometric data or health information unless specifically required by law.
Hokki99 uses your personal data for the following legitimate and transparent purposes:
You may withdraw consent to receive marketing communications at any time by contacting hokki99 support. Withdrawal will not affect data processing carried out for legitimate operational purposes.
Hokki99 does not sell or trade users' personal data. However, there are limited situations where data sharing may be necessary:
All third parties that receive hokki99 user data are bound by strict data protection agreements and are required to handle such information at a level of security equal to or greater than hokki99's standards.
Hokki99 implements a range of technical and organizational security measures to protect users' personal data from unauthorized access, loss, misuse, disclosure or alteration:
While hokki99 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. Users are also responsible for keeping their login credentials safe.
As a hokki99 user and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you at any time.
Request correction of inaccurate or incomplete data in your account.
Request deletion of your data under certain circumstances permitted by law.
Request restriction of your data processing in certain situations.
Receive a copy of your data in a machine-readable format for portability.
Object to data processing for direct marketing or certain legitimate interest purposes.
To exercise any of the above rights, please contact the hokki99 support team via live chat. We will respond to your request within 30 business days.
Hokki99 uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.
Types of cookies we use:
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or user experience of the hokki99 platform.
Hokki99 does not provide services to individuals under the age of 18. Our platform is not designed for children and we do not knowingly collect personal data from any underage individual.
If we become aware that personal data of a child has been collected without valid parental or guardian consent, we will immediately take the following steps:
If you believe your child or someone under age has registered an account at hokki99, please contact us immediately via customer support.
In the course of platform operations, users' personal data may be transferred to and stored on servers located outside Malaysia. Where international data transfers occur, hokki99 ensures that:
Hokki99 retains personal data only for as long as necessary for the stated purposes or as required by law. In general, our retention policy is as follows:
Upon expiry of the retention period, data will be securely deleted or anonymized in accordance with hokki99's internal procedures.
Hokki99 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or service improvements. When significant changes are made, we will:
We encourage users to review this Privacy Policy periodically to stay informed about how we protect your data.
If you have any questions, concerns or complaints regarding hokki99's Privacy Policy or the handling of your personal data, please contact us via:
For complaints that cannot be resolved through our channels, Malaysian users have the right to refer the matter to the Department of Personal Data Protection (JPDP) Malaysia as the relevant authority.
Join thousands of Malaysian players who trust hokki99 for a safe, enjoyable, and fully protected gaming experience.